Terms and Conditions
Terms and Conditions
melzerLabs
Gaissbergstrasse 2, CH-8280 Kreuzlingen
Effective: April 2026
1. Scope
These Terms govern the use of the platform "LessonPlan" (hereinafter "Platform"), operated by melzerLabs, Gaissbergstrasse 2, CH-8280 Kreuzlingen (hereinafter "Operator").
By registering or using the Platform, users accept these Terms.
2. Definitions
- Platform: The LessonPlan web application, including all subdomains and API services.
- Partner (Instructor): A natural or legal person offering teaching or coaching services through the Platform.
- Student: A natural person booking and paying for services through the Platform.
- Credits: Time-based units (1 credit = 30 minutes) used for lesson bookings.
3. Registration and Accounts
3.1. Registration is required to use the Platform. Registration must be completed with accurate and complete information.
3.2. Each user may maintain only one account. Access credentials must be kept confidential.
3.3. The Operator reserves the right to suspend or delete accounts for violations of these Terms.
4. Platform Services
4.1. The Platform facilitates teaching and coaching services between Partners and Students.
4.2. The Operator does not provide teaching or coaching services. The contractual relationship for the service exists between Partner and Student.
4.3. The Operator provides the technical infrastructure: booking system, payment processing, calendar integration, and communication tools.
5. Partner Subscription and Platform Fee
5.1. Partners subscribe to a monthly or annual plan (Starter, Pro, or Scale) to use the Platform for service offerings and booking management.
5.2. A percentage-based platform fee (commission) applies to student payments. The rate depends on the Partner's active subscription plan.
5.3. Payment processing is handled by Stripe. Stripe processing fees are treated separately from the platform commission.
6. Credit System
6.1. Students purchase credit packages that are scoped per Partner. Credits expire 12 months from the date of purchase.
6.2. 1 credit equals 30 minutes of lesson time. Bookings consume credits proportional to duration.
6.3. Unused credits are not refundable as cash.
7. Booking and Cancellation
7.1. Bookings are made through the Platform booking system. A booking is confirmed when saved in the system.
7.2. Cancellation policy: If a Student cancels at least 24 hours before the lesson start time, credits are fully restored. Late cancellations forfeit the credits.
7.3. Cancellations by the Partner always result in full credit restoration.
8. Payment Terms
8.1. Payments are processed via Stripe. By making a purchase, users accept Stripe's terms of service.
8.2. All prices include applicable taxes unless stated otherwise.
8.3. Partners receive payouts through Stripe Connect. Payout frequency follows Stripe settings and the partner agreement.
9. Liability
9.1. The Operator is not liable for the quality, legality, or availability of services offered by Partners.
9.2. The Operator's liability is limited to intent and gross negligence, to the extent permitted by law.
9.3. The Operator does not guarantee uninterrupted availability and is not liable for technical disruptions, data loss, or third-party service failures (e.g., Stripe, Google).
10. Intellectual Property
10.1. All rights to the Platform, including software, design, and trademarks, remain with the Operator.
10.2. Partners retain rights to their own content (text, images, descriptions) but grant the Operator a non-exclusive license to display such content on the Platform.
11. Termination
11.1. Students may delete their account at any time. Unused credits expire upon account deletion.
11.2. Partners may cancel their subscription at the end of the current billing period. Outstanding bookings and credit obligations remain in effect.
11.3. The Operator may suspend accounts immediately for serious violations of these Terms.
12. Changes to Terms
12.1. The Operator reserves the right to modify these Terms at any time. Changes will be communicated via email or in-app notification.
12.2. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
13. Governing Law and Jurisdiction
13.1. Swiss law applies.
13.2. The place of jurisdiction is Kreuzlingen, Switzerland, to the extent permitted by law.
14. Contact
melzerLabs
Gaissbergstrasse 2
CH-8280 Kreuzlingen